naxatv on WhatsApp
+44 7395 985474
The fastest way to reach a person
The fastest way to reach a person
Response time: usually minutes
Contact
Reach out to naxatv – support available daily
Contact form for naxatv
Use the form below
It opens WhatsApp with your message ready to send
It opens WhatsApp with your message ready to send
Response time: within one hour
Free trial of naxatv
Request your 24-hour trial
Sent via WhatsApp, no card required
Sent via WhatsApp, no card required
Response time: usually minutes
In short
How do I contact naxatv? WhatsApp at +44 7395 985474 is the fastest method – usually a response within minutes, every day of the week. The form on this site triggers WhatsApp with your message pre-filled, so every inquiry reaches the same naxatv team. If you are ready to get started, you can also view our current subscription plans.
- For technical issues: state your device, app, and specific channel.
- For orders or a 24-hour trial: tell us which package and duration you prefer.
- Refunds are requested within 7 days of purchase.
- The troubleshooting guide resolves most buffering issues in minutes.
Updated
Send a message
Write to the naxatv team
Have a question before buying, a player that refuses to login, a renewal inquiry, or just feedback? Complete the form or use any of the channels above. Every message is read by a real person, not a bot.
For faster assistance, tell us which device and app you are using and what shows on your screen. Many common issues are also solved in the guide on why naxatv buffers and in the device guides under naxatv setup guides.
Terms
Refunds at naxatv: how the guarantee works
Every paid package includes a 7-day money-back guarantee that starts once your credentials are delivered via WhatsApp. This policy applies alongside your standard consumer protection rights.
- Message us within 7 days of your purchase on WhatsApp and describe the issue (device, app, what is happening).
- We will troubleshoot with you first – most issues are caused by Wi-Fi, a typo in login credentials, or player settings.
- If the service still does not work correctly on your network, we will refund the full amount using your original payment method.
The guarantee does not apply if the package is used on more screens than permitted, if login details are shared, or after 7 days have passed. Third-party app licenses (such as IBO Player Pro or TiviMate Premium) are paid to the developer and are not covered by our refund policy.
Frequently Asked Questions
Contact naxatv: Frequently Asked Questions
Quick answers before you reach out to us.
How fast does naxatv support respond?
On WhatsApp, usually within a few minutes, every day of the week. Form submissions are sent to the same WhatsApp queue and receive an equally fast reply.
What should I include when reporting a naxatv issue?
Include your device and player (e.g., „Fire TV Stick 4K Max, TiviMate“), what is happening and when (one channel or all, all day or only evenings), a photo of any error message, and if you are using Ethernet or Wi-Fi. This helps us identify the cause in one or two messages.
Can naxatv help me set up the app on my TV?
Yes, free for all customers and trial users. A technician will guide you on WhatsApp, usually within about ten minutes, regardless of the device. If you prefer to do it yourself, our installation guides and app tutorials cover every single step.
How do I request a refund from naxatv?
Message us on WhatsApp within 7 days of purchase. We will try to resolve the technical issue with you first; if the service still does not work properly on your home network, you will receive a full refund via the original payment method. See the conditions above.
How do I renew or upgrade my naxatv package?
Contact us before your package expires and specify the tier and duration. Upon renewal, your current credentials remain active, and if you switch from Standard to Premium, the remaining value of your current package will be credited.
Does naxatv have a physical office I can visit?
No. As an online provider, naxatv offers all support via WhatsApp, either directly or through our website contact form, ensuring rapid assistance every day of the week.