Legal
Privacy Policy for naxatv
At a Glance
How does naxatv handle your information? We only gather what is necessary to answer your inquiries, fulfill your subscription, and provide support: your name, contact details, order information, and essential technical data. We never sell your personal info, and this site utilizes no analytical or promotional trackers. Check out our latest streaming packages.
- We process data you provide (via forms and WhatsApp) plus limited technical data required to run the service.
- Legal basis per GDPR: contracts, legal obligations, and legitimate interest.
- You may request access, correction, or deletion at any time via WhatsApp.
- The only third-party service here is WhatsApp, which you initiate yourself. Fonts are hosted locally.
Updated
Effective and last updated: October 23, 2026
This Privacy Policy clarifies how naxatv (“we”, ”us”), the provider of the naxatv service, collects, utilizes, shares, and protects personal data when you visit our site, contact us, request a free trial, or purchase a subscription. It also details your rights under the GDPR. We act as the data controller for the processing described herein.
Data naxatv Collects
Data You Provide to naxatv
- Contact Form: your name, optional WhatsApp or phone number, subject, and message. When you click send, the form does not post to our server; WhatsApp opens with the fields populated, and we only receive them if you send the message.
- Reseller Form: name, WhatsApp or phone number, current reseller status, and optional message, transmitted via WhatsApp.
- WhatsApp Conversations: your phone number, message content, and any info you choose to share, such as device, package preferences, or error screenshots.
- Orders and Trials: the package, duration, and number of connections you select, along with details needed to establish or renew your account.
Data naxatv Creates to Provide Service
- Account Details: usernames, passwords, and server credentials we issue, your selected package, start/end dates, and connection limits.
- Usage and Technical Data: IP addresses, connection timestamps, concurrent stream counts, and basic device identifiers, used to deliver streams, manage connection caps, prevent abuse, and troubleshoot. We do not profile your viewing history for marketing.
- Support Tickets: a history of your requests so we can assist you more efficiently in the future.
Data Collected Automatically on the naxatv Website
Like most websites, our servers automatically receive standard technical information when you visit, such as IP address, browser type, requested page, referring page, and timestamp. Server logs are used for security, diagnostics, and operations and are retained for a limited duration. Our site uses no analytics tools, tracking pixels, or cookies.
Payment Data at naxatv
When you pay for a plan, payment details like card numbers are managed by the payment processor used for your order, in accordance with their respective privacy policies. We receive payment confirmation and limited details like the amount and date, but we never store full credit card numbers.
Why naxatv Processes Data and the Legal Basis
| Purpose | Legal Basis (GDPR Art. 6) |
|---|---|
| Answering inquiries via form or WhatsApp | Legitimate interest / pre-contractual steps |
| Creating trials and subscriptions | Contract |
| Technical support and troubleshooting | Contract |
| Reviewing and managing resellers | Pre-contractual steps / contract |
| Enforcing terms, fraud/abuse prevention | Legitimate interest |
| Refunds per 7-day warranty | Contract |
| Accounting and taxation | Legal obligation |
| Responding to legal/copyright requests | Legal obligation / legitimate interest |
We send service notifications, such as subscription expiration reminders, but no marketing unless you explicitly opt in. You may opt out at any time.
Cookies and Tracking at naxatv
The site deploys no advertising or analytical cookies, and fonts are loaded from our own server. Consequently, we display no cookie banner. The only third-party service is one you choose to initiate:
| Service | Usage | Data Received |
|---|---|---|
| WhatsApp (Meta) | Order and support buttons, plus forms, which trigger a WhatsApp chat | The messages you elect to send, per WhatsApp’s privacy policy |
Read more in the WhatsApp Privacy Policy for the EEA.
How naxatv Shares Data
We never sell your personal data. We only share it in these specific instances:
- Data Processors who help us operate the site and service, such as hosting, streaming infrastructure, and payments, strictly under our instructions.
- Communication Platforms you choose to interact with us, specifically WhatsApp.
- Resellers: if you purchased through a reseller, they manage your account and access necessary account data.
- Legal Reasons: when required by law, court order, or authorities, or to protect our rights, users, or the general public.
Transfers Outside the EU/EEA from naxatv
Some vendors, such as WhatsApp, may process data outside the EU/EEA. Such transfers are conducted based on an adequacy decision (e.g., the EU-US Data Privacy Framework) or the European Commission’s Standard Contractual Clauses.
Data Retention Policy at naxatv
| Data Type | Standard Retention Period |
|---|---|
| WhatsApp conversations (including form submissions) | Up to 24 months after last contact, then deleted |
| Account and subscription details | As long as the account exists and up to 24 months after termination |
| Payment and refund information | As long as accounting laws require (typically 7 years) |
| Stream connection logs | Up to 90 days, unless needed to investigate abuse |
| Website server logs | Up to 90 days |
When data is no longer necessary, we delete or anonymize it. You may request earlier deletion, subject to legal exceptions.
Your rights with naxatv under GDPR
- Access to personal data we hold about you (data extract).
- Correction of inaccurate information.
- Erasure, except for data we must retain by law.
- Restriction of processing and objection to processing based on legitimate interest.
- Data portability for information provided within our service agreement.
Send your request via WhatsApp (+44 7395 985474) and start with „Privacy Request“. We verify your identity by comparing provided details against our records, such as your registered phone number, and will respond within a month. If you are dissatisfied with our data handling, you have the right to file a complaint with the Information Commissioner’s Office (ICO).
How naxatv protects your data
We utilize reasonable administrative, technical, and physical safeguards, including encrypted HTTPS connections on our public site, restricted access to customer data, and frequent software updates. No transmission or storage method is perfectly secure, so absolute safety cannot be guaranteed. Keep your login credentials private and do not share them.
Minors and naxatv
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided data to us, contact us via WhatsApp (+44 7395 985474) and we will delete it. Parents can use parental controls in IPTV players to limit content on devices used by children.
Third-party links from naxatv
Our site links to third-party platforms and applications, such as app stores, players like IPTV Smarters Pro and IBO Player, as well as WhatsApp. Their data practices are governed by their own policies, not ours. We maintain no affiliation with these apps or their developers.
Changes to the naxatv privacy policy
We may update this policy as our practices or regulations evolve. The date at the top indicates the latest revision. For significant updates, we will highlight them on this page and notify active customers where appropriate.
Contact naxatv regarding privacy
For questions or requests regarding personal data, message us on WhatsApp (+44 7395 985474) starting with „Privacy Request“, or use the contact page. Copyright matters are addressed under our copyright policy, and more information about our company can be found on the About Us page.
This policy outlines our handling of personal information and does not constitute legal advice.